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Startec is a thriving privately owned company headquartered in Calgary that produces custom mission critical compression and refrigeration systems for a variety of industries. Startec devotes their industry leading expertise in refrigeration & compression technologies to solve their clients’ most technically challenging needs. We create reliable solutions for extreme operating conditions and provide exceptional service, which is a cornerstone of our business.
We are currently looking for a dynamic and driven Junior IT Support representative to join the Startec team.
- High school diploma or equivalent with 2+ years of experience
- Enrolled or pursuing a Diploma in IT
- A minimum of 2 years’ experience providing IT support over the phone and in person
- Working experience troubleshooting Windows Desktop and Server OS as well as related applications
- Experience with hardware and software troubleshooting experience with PC's, Laptops and Networks
- Familiar with Active Directory, Windows server environments and TCP/IP Network
- Professional work ethic with exceptional customer service skills is required
- Strong communication skills verbal and written
- Ability to multi-task and prioritize effectively
- Willingness to learn new things and grow
- Act as the first point of contact for internal IT Support
- Provide excellent customer service & support to end users on a variety of issues
- Identify, research, and resolve technical problems
- Respond to telephone calls, emails and personnel requests for technical support activities including recognition, research, isolation, resolution, and follow-up
- Setting up and configuration of new IT equipment
- Maintain the asset inventory
- Other duties as assigned
It is mandatory for all applicants to complete the Pro.file People Survey below when submitting their application. Please proceed using the link below:
We offer competitive wages, training, flexibility and a dynamic and exciting work environment. Please apply directly or forward your resume, quoting the job title above, in confidence to firstname.lastname@example.org
We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted